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April 14, 2020

Are You Being Served? 3 Virtues Of Customer Service

In May 2019, a team of more than 20 Malaysian entrepreneurs went on a journey to the Land Of The Rising Sun led by Dato Michael Tio (DMT) of PKT Logistics as part of his study tour (the 11th so far). I had the privilege of joining the team on this study where we visited Osaka University & Hiroshima City University. In a contingent of 5 Vellfires led by “Captain” DMT , we traipsed over 1000 kilometres from Kyoto, Osaka, Hiroshima […]
March 17, 2016

Faithful in Little Things

How exactly do you teach and show honesty? I have interviewed many companies who always talk about integrity and honesty as a culture. Is it really the case and how do you measure “honesty” and “integrity”? One of the most interesting practices I have seen has to be PKT Logistics led by Dato’ Michael Tio (DMT). He has an Honesty Corner where goodies are sold and no one monitors the place. Prices are listed and it is assumed that people will […]
January 10, 2016

Turtle On a Fencepost

“If you see a turtle on a fence post, you know that he had some help” – Alex Haley, author of Roots. There are actually two aspects of the story. Once the turtle is up on the fence, it can’t get down and if it does, it’s going to be painful. Nor can it do very much up on the fence except hang around! For the purpose of this post, I’ll stick with the first angle. I remember everyone who has […]
February 22, 2015

Ambition Is Not An Ugly Word

At the tail end of my marriage (unbeknownst to me), my then husband and I were in a Bible study class and we had to outline what were the characteristics we admired about the other. I came up with a fairly generous list stating words like patience and generosity. He on the other hand could only come up with one word: ambition. Even then, I could sense the word did not come from a positive place. It left a bad taste […]
January 27, 2015

Do You (Still) Love What You Do?

https://www.youtube.com/watch?v=39YUXIKrOFk I am now into my seventh year at my work and I am blessed to say that I still enjoy what I do. I don’t think I can say I know many people who can say that. Did everything just fall in place? Do I come to work every day loving what I do? Am I paid huge amounts of money? Am I lucky? Nope, it’s not the case at all. For as long as I can remember, I’ve always […]
January 22, 2015

Are You Ever Ready To Be Amazed?

Every day I go to work prepared to be amazed. At least I aim to. Amazed by the things around me and the people I meet. What have I been amazed about these last few days? Amazed that a top marathoner has offered to help me with a training plan to do a full marathon. Amazed that I have enough sponsors to help me on my next book. Amazed to see Mongolian children sponsored by World Vision singing in a choir […]
January 17, 2015

Love All, Serve All

In June 2010, I had the honour of speaking to Isaac Tigrett. Who is he you ask? The image probably gave it away. He co-founded it at 22 years old and maybe it was a case of being in the right place at the right time. Opening the Hard Rock Cafe at Mayfair in 1971 being served by ex-convicts was indeed radical. Maybe it was the 70s. Although the original founders have already sold their shares in the business, the Hard […]
December 6, 2014

Making 2015 Count

Every year I have an almost similar interview with Action Coach Jeevan Sahadevan. Every year around November we’ll be talking about setting goals for the new year. Even though we’ve been through it for a few years, I always get something different because of the different stages of my life. My state of mind is always different. This year in particular I’ve been especially motivated having been in a sort of slumber for the last two years. Designing An Incredible 2015 […]
December 2, 2014

It’s a REVOLUTION!!!

You say you want a revolution Well, you know We all want to change the world You tell me that it’s evolution Well, you know We all want to change the world Before you think I’m about to be seditious, I’m talking about a revolution of a different kind. That said, together the revolters do change the country and the world. I’m talking about the Entrepreneur Revolution. One of the most mind-blowing books for me this year would have to be […]